Return & Refund Policy
We strive to ensure your satisfaction with every purchase. If you're not completely satisfied, please review our return and refund policy below:
1. Eligibility for Cancellation
You can return most items purchased from our store before the item is shipped.
2. How to Initiate a Cancellation
To initiate a return, please follow these steps:
- Contact our Customer Service: Reach out to us at 8050632728 or marketing@cropac.in to request a return authorization. Include your order number and details of the item(s) you wish to return.
3. Non-Returnable Items
No product is eligible for return once shipped
4. Refund Process
Once we receive your request, a refund will be issued to your original payment method. Refunds may take 5-7 Working days to process, depending on your bank or payment provider.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at marketing@cropac.in to arrange the exchange.
7. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 24 Hours of receipt. We will provide instructions on how to return or exchange the item, and in such cases, we will cover all associated return shipping costs.
8. Return Shipping Costs
- Customer Responsibility: Unless the item is defective or incorrect, the customer is responsible for covering return shipping costs.
- Free Returns: In cases of defective, damaged, or incorrect items, we will provide free return shipping and handle all related costs.
9. Late or Missing Refunds
If you haven’t received a refund within the stated processing time, first check with your bank or credit card provider. If the issue persists, contact us at marketing@cropac.in, and we will assist in resolving the issue.
10. Cancellations
Orders can be canceled for a full refund if the request is made before the order has been processed or shipped. Once an order is processed, it cannot be canceled, but you may still return it according to our return policy.
11. Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please reach out to our customer service team at marketing@cropac.in or call on 8050632728.